We consider our customers to be an important priority. So, everything that you tell us about our soy candles, service and anything else related to our business means alot to us.
We will listen carefully to your needs, concerns as well as positive feedback to continually improve our service to you.
We are committed to constant innovation so that we can consistently bring you premium quality scented and unscented all natural soy candles. That is why we offer a customer satisfaction guarantee that :
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We use high quality pure soy wax as well as undiluted, non-toxic fragrances, lead free wicks and quality jars/containers
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We hand craft and pour our candles in Australia using ethical labour standards
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This means that we can implement strict quality control measures to ensure your Green Scents Pure Soy Candles are tested for consistent, superior burn performance and maximum scent throw
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That our soy wax is made from sustainable and renewable resources
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We do not ever cut corners on the materials we use. You will always get what you paid for - a pure, all natural, affordable bit of luxury made for you and your family to enjoy. Your dollar is hard earned and we respect that.
These things are some of the things that we think are important to us - what matters to you?
Have Your Say! Tell us what you think is important so that we can better give you what you want. Or if you think we are doing a great job, we'd also love to hear it! Or is there something we could do better?
Your comments can be specific to us or general such as:
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What you look for when you are buying a scented candle - in particular - a natural candle?
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Are there any jars/containers or products you would like to be made available to you?
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What fragrances do you like? Are colours important?
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Is there important information that we should have provided that may have been overlooked? What do you want to know more about?
If you have not yet tried our creamy pure soy candles, then
contact us for your
free sample and tell us what you think!
We know that your time is something you don't want to waste, so we will address all comments sent to us - except where you have specifically noted 'Do not Respond' in your email.
Please note our
strict Privacy Policy - we will NOT send you SPAM - we hate it as much as you do. We do not send our unsolicited emails. Nor will we send your personal information to third parties or use it in any other way.
Have a 'scent-sational' day!
